About Single Homeless Project

Single Homeless Project is a London-based homelessness charity supporting more than 10,000 people each year. Its work includes preventing homelessness, providing safe accommodation and helping people rebuild their lives through personalised support.

The charity focuses on building trusting relationships, challenging barriers to housing and opportunity, and helping people move towards greater stability and independence. SHP promotes an inclusive, equitable and anti-oppressive working environment, with colleagues who bring both professional expertise and lived experience.

The Role

The Housing First Support Worker will join SHP’s expanding Camden Housing First service, supporting people with long histories of rough sleeping, multiple disadvantage and complex, overlapping needs. The service is also developing support for couples who have experienced rough sleeping and will live separately in their own self-contained flats while receiving intensive, personalised assistance.

Based in King’s Cross, the successful candidate will work in the community and in clients’ homes, managing a small caseload to provide flexible, persistent and trauma-informed support. The role focuses on building trust, sustaining tenancies, promoting wellbeing and recovery, and helping clients work towards their own goals while respecting their choices and individual circumstances.

Key Responsibilities

Person-Centred Support and Housing Sustainment

• Manage a small caseload of people experiencing homelessness and multiple disadvantage.

• Build trusting relationships with individuals who may have had difficult experiences with services.

• Provide consistent, flexible support tailored to each person’s strengths, needs, safety and goals.

• Help clients sustain their housing, improve wellbeing and work towards recovery and independence.

• Support couples experiencing homelessness as they transition into separate self-contained accommodation.

Safeguarding, Risk and Trauma-Informed Practice

• Recognise and respond to risks associated with trauma, abuse, exploitation, coercion and unsafe relationships.

• Maintain appropriate professional boundaries and follow safeguarding procedures.

• Support people at their own pace while balancing choice, safety and wellbeing.

• Apply a person-centred approach to complex and challenging situations.

Partnership Working and Case Management

• Work collaboratively with a multidisciplinary team and statutory services.

• Coordinate with housing partners and specialist colleagues, including health professionals, psychology, Solace, occupational therapy and perpetrator support services.

• Advocate for clients and communicate effectively with partner organisations.

• Maintain accurate records, update support plans and manage day-to-day caseload responsibilities.

Requirements

Essential Experience and Skills

• Experience supporting people facing multiple disadvantage, including homelessness, trauma, mental ill health, substance use, involvement with the criminal justice system or long-term exclusion from services.

• Ability to build trust through patience, consistency and creative engagement.

• Understanding of the connections between severe and multiple disadvantage, violence against women and girls (VAWG), coercion, abuse, exploitation and safeguarding.

• Strong communication, advocacy and negotiation skills.

• Ability to work effectively with partner agencies and keep clients’ voices central to decisions.

• Good organisational, IT, written communication and case-recording skills.

• Ability to work independently, manage a caseload and maintain clear support plans.

What They Offer

• The opportunity to contribute to an innovative Housing First service.

• Work that supports people experiencing long-term homelessness and multiple disadvantage.

• Learning and professional development opportunities.

• Reflective practice and support from a multidisciplinary team.

• A collaborative and compassionate workplace that values inclusion, equity and lived experience.

How to Apply

Applications are being reviewed as they are received, and suitable candidates will be invited to online interviews via Microsoft Teams. The vacancy may close once a suitable candidate is identified, so early application is encouraged.

Applicants must have the current right to work in the UK. Applications from candidates who require sponsorship will not be accepted or progressed. The successful applicant will also be required to undergo an Enhanced DBS check processed by SHP.