Salesforce, Inc. is a global technology leader and the world’s foremost provider of cloud-based customer relationship management (CRM) software. Founded in 1999, the company pioneered the software-as-a-service (SaaS) business model, effectively shifting corporate software away from expensive on-premise installations and into the cloud. Its core product suite, Customer 360, integrates sales, customer service, marketing automation, e-commerce, and analytics onto a single platform to help organizations comprehensively track and manage their customer interactions. Over the years, Salesforce has significantly expanded its operational footprint through landmark acquisitions, integrating major collaboration and data platforms like Slack and Tableau into its ecosystem. The company has evolved its platform to emphasize "agentic AI" through innovations like Agentforce, which blend autonomous AI agents with human workflows to maximize enterprise productivity. Headquartered in San Francisco, California, Salesforce employs tens of thousands of people globally and serves over 150,000 businesses across virtually every major industry.