About Look Ahead

Look Ahead is a leading not-for-profit care and support provider operating across London and the South East. The organization delivers more than 100 services supporting thousands of people each year across mental health, homelessness, complex needs, young people and care leavers, and learning disabilities. Through innovative social care and housing solutions, Look Ahead works to help individuals build independence, stability, and better lives within their communities.

The Role

Look Ahead is hiring a Senior Support Worker to join its Mental Health Service in Kensington and Chelsea. This full-time role focuses on supporting vulnerable individuals to manage their housing arrangements, build independence, and move toward stable community living through flexible, person-centered support.

Working across scattered sites, the Senior Support Worker will manage a caseload, complete assessments, create tailored support plans, and help customers develop practical life skills while working closely with internal teams and external housing partners.

Key Responsibilities

Campaign Strategy and Leadership

Manage a caseload of customers assigned by the Team Leader or Manager
Conduct initial and ongoing assessments of needs and potential risks
Develop individualized support and action plans based on assessments
Support customers in progressing toward greater independence and stable housing

Donor Engagement and Major Gifts

Assist customers with domestic tasks and independent living skills
Support customers through their identified move-on pathways
Liaise with Tower Hamlets HOST and Clearing House to coordinate housing support
Deliver flexible and tailored support packages based on customer needs

Campaign Culture and Ecosystem Building

Encourage customer involvement in community and local activities
Work collaboratively as part of a team-focused environment
Maintain calm, resilient, and professional support during challenging situations
Uphold safeguarding responsibilities and inclusive practices across the service

Requirements

Experience within the social care or charity sector is desirable
NVQ Level 2/3 or equivalent qualification is desirable
Strong organizational and communication skills
Customer-focused and compassionate approach
Ability to work effectively in dynamic and diverse environments
Resilient and adaptable attitude when supporting individuals with complex needs
Ability to work both independently and collaboratively within a team
Legal right to work in the UK, as sponsorship is not available

What They Offer

Salary of £29,684 per year for a 40-hour work week
Annual leave increasing up to 30 days with service length
Free DBS check and paid induction program
Ongoing training, ILM courses, and apprenticeship opportunities
Employee Assistance Programme and wellbeing resources
Pension contribution and life assurance cover
Reward Gateway discounts and Blue Light Card access
Cycle-to-work scheme and quarterly staff awards
Opportunities for career progression across multiple service areas

How to Apply

Applications should be submitted through the Look Ahead website. Candidates are encouraged to apply early as the advert may close before the listed deadline if the role is filled. Applicants must be legally eligible to work in the UK before employment begins.