About SPEAR

SPEAR supports people experiencing homelessness across southwest London, providing accommodation, outreach, and specialist services that help individuals achieve stability, independence, and long-term housing solutions.

The Role

SPEAR is seeking a Hostel Support Worker to join its 14-bed, 24-hour hostel. This role is focused on creating a safe, welcoming, and supportive environment for residents experiencing homelessness while delivering practical, emotional, and person-centered support that promotes wellbeing and independence.

Key Responsibilities

Resident Support

• Manage a small caseload of residents and deliver key-work support.
• Encourage engagement with support services and positive daily routines.
• Help residents work toward housing, wellbeing, and personal development goals.

Safeguarding and Welfare

• Monitor resident wellbeing and respond appropriately to incidents or concerns.
• Follow safeguarding, risk management, and health and safety procedures.
• Maintain a safe, respectful, and supportive environment for all residents.

Teamwork and Administration

• Maintain accurate case notes and resident records.
• Communicate effectively with colleagues and partner agencies.
• Deliver clear and detailed shift handovers to ensure continuity of support.

Requirements

• Compassionate, resilient, and committed to supporting vulnerable adults.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional in challenging situations.
• Understanding of safeguarding and trauma-informed support practices.
• Experience in homelessness, housing, or support services is desirable but not essential.

What They Offer

• Opportunity to make a meaningful difference in the lives of people experiencing homelessness.
• Supportive and collaborative working environment.
• Training and development opportunities within the homelessness sector.

How to Apply

Submit an application demonstrating your suitability for the role and your commitment to supporting people experiencing homelessness to achieve greater independence and stability.