About Homeless Action Center (HAC)
The Homeless Action Center is a community-based legal services nonprofit founded in 1990 that supports people experiencing homelessness in Alameda County. HAC specializes in public benefits advocacy, particularly Social Security disability benefits, helping clients secure income, housing stability, and access to health care through a client-centered, harm reduction approach.
The Role
HAC is hiring a Mail Clerk to work primarily from its Oakland office. This role blends careful mail management, front desk support during drop-in clinics, and community-facing problem-solving. The Mail Clerk plays a vital part in ensuring clients—many without stable mailing addresses—receive critical documents securely and on time while supporting the daily administrative and client service operations of the office.
Key Responsibilities
- Sort, scan, calendar, and distribute legal and client mail with accuracy and confidentiality
- Maintain HAC’s secure client mail system and accurate database records
- Support dual calendaring for hearings and legal deadlines
- Coordinate with delivery services and government agencies to resolve mail issues
- Staff the front desk during drop-in clinic hours (Mon–Thurs, 1pm–5pm)
- Verify client identity before releasing secure mail and packages
- Greet clients and visitors with professionalism, compassion, and respect
- Maintain cleanliness and supplies in client-facing spaces
- Assist with outreach, tabling events, and additional administrative support as needed
Requirements
- Commitment to justice, equity, and harm reduction principles
- Strong interpersonal, de-escalation, and multitasking skills
- Proficiency in Microsoft Outlook, Teams, and Excel
- Comfort working with individuals experiencing homelessness, mental health challenges, or crisis
- Ability to manage phones, databases, and detailed recordkeeping
- Prompt, reliable, and highly organized
- Ability to lift up to 20–25 pounds occasionally
What They Offer
- Starting salary from $68,186 per year
- 100% employer-paid medical, dental, and vision for employee; substantial dependent coverage
- $150,000 life insurance, disability coverage, and EAP
- 403(b) with up to 4% employer contribution
- $200/month student loan repayment assistance
- Commuter subsidy and FSA options
- Generous vacation, sick leave, personal days, and holidays
- Unionized workplace with strong worker protections
How to Apply
Apply by submitting a single PDF cover letter and resume through HAC’s application portal. Applicants must address questions related to social justice, equity, and conflict resolution in their cover letter.
